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Returns

Returns

Reflection time/return
It is of course possible that you want to return an order to us. Because the product is not quite as you expected or maybe there is another reason for it? Whatever the reason, you have the right to cancel your order up to 14 days after receipt without stating the reason. This does not apply to our Cocktails, Mocktails and Shots because these products are made fresh to order and can therefore not be returned. The right of withdrawal therefore does not apply. The sale is final after successful payment.

After cancellation you have another 14 days to return the purchased product. You will then be refunded the full order amount including the paid shipping costs. Only the costs for returning you to our webshop are for your own account. These costs are approximately €6.95 per package, consult the PostNL website for the exact rates.

If you want to make use of your right of withdrawal, the product will be returned to us with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@cocktailsbynina.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has been returned to us in good condition.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.

Exchange product?
Do you want to exchange a product? That’s no problem at all. You can contact info@cocktailsbynina.com for this. The costs for returning the product are also for your own account.

I have provided a wrong delivery address!
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

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